Candle Care & Safety

At Candywick, customer satisfaction is foremost in our minds when traditionally hand-pouring our beautiful candles. We want you to enjoy them as much as we do. Many hours have gone into choosing fragrances and testing wicks, jars and waxes, to ensure that you receive a quality product that you will love. We are very proud of our creations and to get the most out of your candles or melts we have put together a few helpful tips and tricks. 

  • All of our candles will arrive to your door in within 1 to 3 working days of placing your order. The wicks will be pre-trimmed to approx 5mm. This is the ideal length to ensure an even burn and to prevent the flame from getting too large. 
  • Trim the candle wick before each burn to 5mm.
  • Allow the melt pool to reach the sides of the jar with each burn, this way you will get the most out your candle and there is less waste wax. This also allows you to achieve a full fragrance throw. However, if the melt pool gets deeper than 2cm, extinguish the candle and allow to cool fully before relighting.
  • ALWAYS burn your candles away from soft furnishings such as curtains, bedding and cushions. 
  • Burn your candles in a draught free environment for the most even and efficient burn.
  • Place your candle on a suitable heatproof surface before use. If using tea lights or melts, ensure that you always use an appropriate vessel to burn your product. 
  • If mushrooming of the wick occurs, blow out the candle, trim the excess wick and re-light. 
  • Allow your candle to cool completely before moving as the glass can get hot and wax spillages are never fun!
  • Sometimes, due to temperature fluctuations, the wax may shrink away from the glass container and appear to have 'wet spots' between the wax and the jar body.  These will typically disappear after leaving the candle in a warm environment and do not affect the candle's function.
  • Keep out of the reach of children and pets.

You can find more candle information at the National Candle Association (US) here.