Delivery Info

**Coronavirus update Winter 2020** 

Whilst we still aim to ship any orders placed with a couple of working days, please be advised that Royal Mail and other delivery services are currently receiving unprecedented levels of post and parcels. As such, despite orders leaving Candywick HQ in a timely manner we are aware that some orders are taking longer than anticipated. We appreciate your patience during these unusual times. Royal Mail are working hard to ensure that your mail arrives in a timely manner. Please do check their website for service updates. We all look forward to the day when the world is back to normal! In the meantime, thank you all for your support and we wish you a safe and peaceful Christmas and New Year. 

Christmas 2020 Postal Dates: 

Friday 18 December 2nd Class and 2nd Class Signed For
Monday 21 December 1st Class and 1st Class Signed For
and Royal Mail Tracked 48*
Tuesday 22 December Royal Mail Tracked 24*
Wednesday 23 December Special Delivery Guaranteed


Delivery Charges

Shipping & delivery for orders £50 and over is free of charge. 

Our standard delivery is £4.50, within the UK, for all orders below £50.

Our range of Wax Snap Bars and some selected products are free delivery using Royal Mail's 48 hour service.

Orders placed after 2 pm on Friday, and all orders placed over the weekend, will be shipped the following Monday (excluding Bank Holidays).

Your order will be sent by either UPS Courier, Express Royal Mail 24, or Royal Mail 48.

We aim to deliver to your door within 1-3 working days, however this is a best estimate and there may be delays during seasonal periods.  If you require an express service please get in touch and we can advise prior to placing your order. 

If you are trying to track down an elusive scent, planning a wedding or corporate gifts, Wholesale & Trade, Events and Private Label Enquires, please contact us, we are happy to help.

If you are looking to purchase from within Europe, Canada and United States get in touch and we can advise you better.