The Consumer Contracts Regulations allow you to return an item if you simply change your mind. You are responsible for returning the items within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product meets one of your implied rights (not satisfactory quality, not fit for purpose, not as described).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, where possible.
Whilst we cannot restrict the condition in which consumers return the goods to us, we will make a reasonable deduction where the value of the items has been diminished. The deduction can be up to 100% of the purchase price but must be reasonable and justifiable.
To complete your return, we require a receipt or proof of purchase.
A consumer can return items that are not satisfactory quality, not as described or not fit for purpose for much longer than the 14 day cancellation period. During the cancellation period a consumer does not have to provide any reason for returning products. Following this the consumer cannot simply change their mind but the product must not meet one of their implied rights (not satisfactory quality, not fit for purpose, not as described).
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 27A Woodmarket Lutterworth Leicestershire UK LE17 4BX.
To return your product, you should mail your product to: 27A Woodmarket Lutterworth Leicestershire UK LE17 4BX.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.